Return Policy

How returns, exchanges and refunds work at Florentino Marín.

All sales are final. We do not accept cancellations once an order is placed.

Unless otherwise stated on the product page, our policy is:

Returns/exchanges are accepted within 15 days of delivery.
Items must be unused, unworn, and in original packaging with all tags/labels attached.
Final sale items, limited releases, and gift cards are non-refundable.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
To start a return/exchange, email info@florentinomarin.com with your order number and reason for the request.
Refunds (if approved) are issued to the original payment method. Shipping fees are non-refundable unless required by law.

If your order arrives damaged, defective, or incorrect, contact info@florentinomarin.com within [48–72 hours] of delivery and include photos of:

We will work with you on a replacement, store credit, or refund as appropriate.